Technical Support Manager Required In Bangalore, Karnataka

VMware is urgently looking for the Manager, technical support in Bangalore, Karnataka. As Manager of Technical Support, you will have the responsibility to manage and lead a highly skilled manager and technical support team in our organization in support of some of VMware’s customers and partners; building close relationships/partnerships with our most strategic accounts.

You will work closely with our Technical Support Management team including other Sr. Managers of Technical Support, Director of Technical Support, VP of Global Support Services, Engineering, Sales, and Product Marketing teams to ensure that VMware is delivering overall superior service and support to our customers.

Technical Support Manager Job Description

  • Provide superior technical support and service to the VMware customer base
  • Lead and mentor managers and TSEs to ensure outstanding technical support and customer experience
  • Interface with the field, sales and service organizations and directly with the customer base on critical escalations and call resolution.
  • Manage and develop the support teams, including hiring, professional development and proactive project work.
  • Design, develop, and implement processes, systems, and technology to support and enhance the technical support function, including workflow and incident management
  • Develop and implement practices that measure the effectiveness and performance of the Technical Support Function
  • Lead and/or being involved in Global Strategic Initiatives
  • Work with VMware’s engineering team to implement formal feedback mechanisms for incidents, causes, and resolutions

Technical Support Manager Requirements

  • 8 years of experience in the software industry with a minimum of 3 years in technical support senior management role, including people management
  • Background in the development and management of remote support groups, international support groups and 24 x 7 support operations.
  • Extensive expertise in developing metrics to measure the effectiveness of technical support within the organization.
  • BS/BA degree or equivalent technical experience, MBA a significant plus.
  • Experience in both small and large companies is highly desirable.
  • Familiarity with systems operations and management environments within large enterprise customers and/or service providers is desirable.
  • Excellent communications and interpersonal skills.
  • Demonstrated success in prior leadership roles.
  • Track record of accomplishment and effectiveness within organizations
  • Familiarity with CRM or incident tracking and management systems such as Salesforce1

To know more details Click Here.

Rajasthan Medical Recruitment 2017 | Apply Online For 520 Vacancies

FacebookTwitterGoogle+Rajasthan Medical Recruitment 2017 – Rajasthan Medical Education Society (Rajasthan Medico), Department...

Pasteur Institute of India Recruitment 2017 | Apply For Deputation Posts

FacebookTwitterGoogle+Pasteur Institute of India Recruitment 2017 – Pasteur Institute of India, Coonoor...

CSIR SERC Recruitment 2017 | Apply Online for 18 Scientists

FacebookTwitterGoogle+CSIR SERC Recruitment 2017 – CSIR – Structural Engineering Research Centre (SERC)...

CCRAS Recruitment 2017 | Vacancy Opening For 07 Posts

FacebookTwitterGoogle+CCRAS Recruitment 2017 – Regional Ayurveda Research Institute for Metabolic Disorders (RARIMD),...

South Indian Bank Recruitment 2017 | Apply Online

FacebookTwitterGoogle+South Indian Bank Recruitment 2017 – South Indian Bank, Thrissur Head Office...

Bank of India Recruitment 2017 | Apply For Several Vacancies

FacebookTwitterGoogle+Bank of India Recruitment 2017 – Bank of India (BOI) invites applications...

MP Apex Bank Recruitment 2017 | Apply For 1674 Vacancies

FacebookTwitterGoogle+MP Apex Bank Recruitment 2017 – MP Cooperative Bank (MP Apex Bank)...

RBI Recruitment 2017 | Apply Online For 19 Job Vacancies

FacebookTwitterGoogle+RBI Recruitment 2017 – Reserve Bank of India (RBI) invites applications from...

Punjab Regimental Centre Ramgarh Recruitment 2017 | Apply For Vacancies

FacebookTwitterGoogle+Punjab Regimental Centre Ramgarh Recruitment 2017 – The Punjab Regimental Centre, Ramgarh...

HQ Maintenance Command IAF Recruitment 2017 | 154 Vacancies

FacebookTwitterGoogle+HQ Maintenance Command IAF Recruitment 2017 – Indian Air Force (IAF) HQ...

Indian Air Force Recruitment 2017 | Apply For IAF Vacancies Opening

FacebookTwitterGoogle+Indian Air Force Recruitment 2017 – Indian Air Force (IAF) is one...

Garhwal Rifles Recruitment 2017 | Apply For 11 Vacancy Opening

FacebookTwitterGoogle+Garhwal Rifles Recruitment 2017 – Commandant, The Garhwal Rifles Regimental Centre, Lansdowne...

RITES Recruitment 2017 | Apply Online For Various Posts

FacebookTwitterGoogle+RITES Recruitment 2017 – RITES Limited invites Online Applications for Recruitment of...

JMRC Recruitment 2017 | Apply Online For Various Posts

FacebookTwitterGoogle+JMRC Recruitment 2017 – Jaipur Metro Rail Corporation Limited (JMRC) (A Government...

IRCON Recruitment 2017 | Apply Online For 141 Vacancies Opening

FacebookTwitterGoogle+IRCON Recruitment 2017 – IRON International Limited, New Delhi invites applications for...

North Central Railway Recruitment 2017 Apprentices | 413 Vacancies

FacebookTwitterGoogle+North Central Railway (NCR), Allahabad invites applications for engagement of Act...

CSMCRI Recruitment 2017 | Apply For Technical Job Vacancies

FacebookTwitterGoogle+CSMCRI stands for Central Salt & Marine Chemicals Research Institute. Find here...

Inside Sales Required For Microsoft In Gurugram, Haryana

FacebookTwitterGoogle+Microsoft is urgently looking for the candidate for Inside Sales in Gurugram,...

Adobe Campaign Sales Specialist Required for Adobe Systems In Noida

FacebookTwitterGoogle+Adobe Systems India Pvt. Ltd. is looking to employ a passionate, enthusiastic...

Senior Content Writer Required for ESMSYS in Ahmedabad

FacebookTwitterGoogle+ESMSYS is urgently looking for Senior Content Writer in Ahmedabad, Gujarat. Candidates...

Assistant Manager Banquet Required For Eros Hotel In Delhi

FacebookTwitterGoogle+Eros Hotel is urgently looking for Assistant Manager Banquet in Delhi Metropolitan...

Sales Director Required For Rigel Networks Pvt Ltd In Vadodara

FacebookTwitterGoogle+Rigel Networks Pvt Ltd is urgently looking for Sales Director in...

Business Development Manager Required For Contus Technology

FacebookTwitterGoogle+Contus Technology is urgently looking for Business Development Manager Required in Chennai, Tamilnadu. The...

Manager Regional Sales Required for Cisco Systems in Mumbai

FacebookTwitterGoogle+Cisco Systems, Inc. is urgently looking for the Manager Regional Sales in...

Top 30 Adsense Revenue Sharing Sites – Muvsi Jobs

FacebookTwitterGoogle+If you enjoy writing only and want to earn along with,...

20 Most Popular Online Jobs From Home Without Investment

FacebookTwitterGoogle+Are you searching for money making online jobs? Do you want...

6 Best Ways To Earn Money From Your Facebook Account

FacebookTwitterGoogle+Do you have a Facebook account? Do you know that you...

Clixsense | Make Money Online From Anywhere

FacebookTwitterGoogle+Clixsense – Money Making Idea From Anywhere. We everybody know that...