Microsoft is urgently looking for the candidate for Inside Sales in Gurugram, Haryana. The Inside Sales role is a strategic sales role intended to add value to customers by demonstrating how Microsoft technology can help solve operational concerns and positively impact the customer’ -s business or organization. Additionally, the Inside Sales role is the primary sales contact for a territory, consisting of 125 customers in the CA segment.
The Inside Sales role is responsible for territory management, opportunity creation, pipeline targets and closed revenue targets against the accounts in his/her territory. This role drives both revenue and customer satisfaction. Using territory planning, consistent account engagement and detailed profiling of each account, the Inside Sales role deliver well -qualified opportunities with the right Microsoft partner.
The Inside Sales role engages and orchestrates other Microsoft resources as necessary to meet each customer’ -s needs. The successful Inside Sales role thrives in a fast -paced selling environment, cares deeply about the customer, and uncovers opportunities by attention to detail, consistent engagement and an ability to co -sell with Microsoft partners in his/her geography. Goals for these segments include driving revenue growth, market share, COS and customer satisfaction.
Inside Sales role manage relationships with these enterprise customers, work to understand and document their business objectives, and then in conjunction with qualified Partners, offer Microsoft solutions that exceed customer expectations.
Why does the role exist?
The Inside Sales Territory Manager allows Microsoft to better serve the customers in the Corporate Territory Managed (CTM) segment. This role is dedicated to increasing revenue and improving customer satisfaction through territory management working in tandem with Microsoft partners.
How does the role add value?
Through detailed profiling of the infrastructure, business processes, and products deployed within an account, the Inside Sales role can help guide the customer to those technologies that will further the goals of the business or organization. This results in both qualified opportunities for the Microsoft partner community (pipeline contribution) and a more satisfied customer (CPE). Success is measured by revenue growth in the territory, on time renewals, up -sell opportunities and Cloud performance.
How is the role unique from other roles?
The Inside Sales role is unique from other roles in its ability to meet or exceed sales and customer satisfaction objectives by working with customers with little or no direct face -to -face interaction.
What are the key initiatives and challenges facing this role over the next six months to three years?
The key initiatives or challenges are:
1. Increased focus on revenue growth and EA penetration in each Inside Sales role’ -s portfolio of accounts.
2. Become a subject matter expert on Microsoft’ -s cloud strategy, evangelizing its benefits to all customers and accelerating migration to the Cloud
3. Selling solutions -including selling Premier and growing Dynamics Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) penetration
4. Continued successful execution of core sales processes that allow the role to scale such as: Account Discovery & – Profiling, Territory Planning and Forecast Management.
5. Ensure a healthy and green Scorecard with very high emphasis on Priority Work Loads
6. Know and maintain a very healthy collaboration index with the channel – – LSPs , VARs and Solution Partners
5 -7 years of related experience Bachelor’ -s degree required Field of Study : Business, Computer Science, or a related field Knowledge, Skills, and Abilities: Minimum 3 years’ – experience in direct or indirect sales with proven results Bachelor’ -s degree required Demonstrated understanding of solution selling techniques and selling software solutions to business customers Capable of building strong and collaborative internal and customer BDM relationships without ever meeting in person.
Able to build strong customer relationships Solid knowledge of the business, customers, partners, Microsoft strategy and how they work together Able to qualify sales opportunities and position MS partners in the overall sales process.